Seasonal Guest Services Associate

Position:  The primary responsibilities of the Guest Services Associate are in the retail and outdoor amusement areas. This position must be willing to work inside the gift shop and outside in attractions. The job entails day to day amusement and retail operations and the ability to engage with guests in a busy environment, providing all guests with a positive experience. Excellent customer service skills are a priority. This is a temporary position lasting April 2023 through Sept. 2023

Key Responsibilities of the Guest Services Associate

The Guest Services Associate is required to:

• Maintain good standing, attitude, work ethic, etc., providing exceptional customer service to guests, and striving to maintain harmonious relations among staff
• Have availability to work weekends
• Provide accurate general information to guest and ensure good guest experiences
• Keep work areas neat
• Clean and stock in the gift shop
• Clean equipment, rides, booths, and grounds- including restroom
• Operate POS system
• Operate attractions (soaring eagle zip line, safari cars, train, carousel)
• Inform riders of rules, safety regulations, or prohibited items on rides
• Ensure all riders of an attraction are safe and complying to park rules
• Following SOPs and complete checklists
• Use radios for communication and follow the proper chain of command
• Make decisions guided by the core values of the Alabama Gulf Coast Zoo
• Other duties as needed, and cooperation with departments outside of amusements

The above listed duties are general statements of required major duties and responsibilities performed on a regular and continuous basis.  They do not exclude other duties as assigned.

Applicants must be 16 years or older. Candidates with ride operator and retail experience will be given preference.